Our products are artisan pieces (usually constructed manually by an individual without the help of machinery), meaning each piece is distinct. Material craftsmanship easily differentiates itself from industrial or large-scale work.
If one of our products were to have a defect, we would be happy to proceed with a refund and replacement within seven days of purchase, but only if the product is in perfect condition, not having been used or worn, and with the original tags and packaging still in place.
Returns will be conducted in the original form of payment, less the shipping and/or other costs incurred.
We will not be able to accept returns nor exchanges on individually commissioned products.
If you would like to solicit a return or exchange, please contact our customer service personnel at firstname.lastname@example.org.